21. 我们已经发现很多人把自己的个人兴趣看得比工作重要，至少那些老经理们看上去是这样。 老经理们都认为那些新人对形式的兴趣超过内容。问题在于是老家伙们正确还是仅仅因为他们的资格老？两种观点都应该考虑。
Rule #22: A good technician, quality inspector, and straw boss are more important in obtaining a good product than all the paper and reviews.
22. 在得到一件好产品的过程中，一个好技师、质检员还有班组长远比那些文件和检查重要。
Rule #23: The source of most problems is people, but darned if they will admit it. Know the people working on your project to know what the real weak spots are.
23. 大多数麻烦的起因都是人，但没有人会承认。要想知道你的真正弱点就得了解在项目中工作的人。
Rule #24: One must pay close attention to workaholics, if they get going in the wrong direction, they can do a lot of damage in a short time. It is possible to overload them and cause premature burnout but hard to determine if the load is too much, since much of it is self generated. It is important to make sure such people take enough time off and that the workload does not exceed 1 1/4 to 1 1/2 times what is normal.
24. 一定要注意那些工作狂，他们一旦犯错误就会马上造成巨大损失。他们很有可能会超负荷运转导致过早耗尽。但负荷是否过重很难判断，因为很多行为都是自发的。重要的是一定要让他们有充足的时间休息，工作量不要超过正常负荷的1/4到1/2。
Rule #25: Always try to negotiate your internal support at the lowest level. What you want is the support of the person doing the work, and the closer you can get to him in negotiations the better.
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文章来源：中国项目管理资源网
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