Rule #49: Morale of the contractor’s personnel is important to a government manager. Just as you don’t want to buy a car built by disgruntled employees, you don’t want to buy flight hardware developed by under- motivated people. You should take an active role in motivating all personnel on the project.
Rule #50: Being friendly with a contractor is fine—being a friend of a contractor is dangerous to your objectivity.
Rule #51: Remember, your contractor has a tendency to have a one-on-one interface with your staff. Every member of your staff costs you at least one person on the contract per year.
51. 记住，你的承包商乐于与你的手下们进行一对一的沟通。项目组中的每个成员每年都在合同中占有至少一个人力资源成本。
Rule #52: Contractors respond well to the customer that pays attention to what they are doing but not too well to the customer that continually second-guesses their activity. The basic rule is a customer is always right but the cost will escalate if a customer always has things done his way instead of how the contractor planned on doing it. The ground rule is: never change a contractor s plans unless they are flawed or too costly (i. e., the old saying that better is the enemy of good).
52.对那些关注他们在干什么的客户承包商们总是反应良好，对那些总是干预他们活动的客户，他们的反应就不是很好了。“客户总是正确的”是基本的原则，但是如果客户总是想让承包商按照他们的方式去做，而不是按照承包商自己的计划进行，这样成本就会不断增加。这时的基本原则是：不要改变承包商的计划，除非计划的确有问题或成本过高（比如，俗话说：过犹不及）。
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