议。只是用你的话来反映对方的心情，这个是有点技巧的，不是简单的重复。
当然仅仅这个阶段，也是不够的。当对方心情平静时，或者误解基本消除时，或者逐渐建立信任时，就要进行判断、探究原因、给出你的看法（judge、probe、give answer from your viewpoint）等等。这也就是上面提过的Autobiographic响应。
这里有十个步骤让我们变成一个Empathic Listener
1）. Practice saying, "Take your time, I'm listening," and really mean it.
2）. Set aside your own agenda.
3）. Be available and receptive emotionally as well as through body language.
4）. Try to appreciate the other person's point of view.
5）. Listen without being in a hurry to take over.
6）. Try to imagine yourself in the other's place; feel what the speaker feels.
7）. Help draw out thought and feeling by asking questions.
8）. Have the speaker elaborate for further understanding.
9）. Say, "Let me make sure I understand," and then restate the issue.
10）. Be sensitive to the speaker's feelings.
所以Empathic listener不是一个简单重复别人说的话的机械过程。成为这种人需要花时间，但是值得你去花时间。你从下面的层次也可以看出来难度。呵呵
倾听Listening也是有层次的。如下所示：
1）. Ignoring：Making no effort to listen
2）. Pretend Listening: Making believe or giving the appearance you are listening.
3）. Selective Listening: Hearing only the parts of the conversation that interest you.
4.） Attentive Listening: Paying attention and focusing on what the speaker says, and comparing that to your own experiences.
5.） Empathic Listening: Listening and responding with both the heart and mind to understand the speaker's words, intent, and feelings.
Covey说："Everyone's life is so sin
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