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Analysts must understand common industry terms (glossary) and be somewhat familiar with the business problems of the industry.
需求分析者应该理解一般的行业术语（术语表）并且还要熟悉行业上的业务问题
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Planning and Scheduling the Interview
计划访谈日程
Prepare a list of topics and questions to be covered to help ensure that important points are not overlooked and that the interview follows a logical progression.
准备列表，列出主要话题或问题。这些问题可以找出未意识到的重点，还能有逻辑的引导访谈进行
Scheduling the interview should proceed from the top down. Heads of departments or sections are usually interviewed before the employees who report to them.
安排访谈应遵循自上而下的进行。首先访谈部门或地区的领导，然后才是他们下属的雇员。
While requesting for the meeting, team members should explain the purpose of the interview, the general areas to be covered and the approximate amount of time required to cover all areas.
在邀请对方进行会谈时，要解释这次会谈的目的，一般会涉及哪些领域，以及大致需要的时间。
Opening and Closing the Interview
访谈开始和结束
While opening an interview, introduce yourself, state the purpose of the interview, address any concerns raised by the interviewee, and explain that brief notes will be taken and shared with the interviewee after they have been organized.
开始访谈时，先介绍你自己，陈述这次访谈的目的，谈谈被访谈者关心的事，并说明有一些简短的会谈记要，在整理后会交给对方审阅。
Often interviewees are concerned that an analyst is trying to find fault with the way they work. One way to set them at ease is to get them to talk about processes with which they are familiar. The best interviews are those where the interviewees do most of the talking. Therefore, analysts should look for ways to get interviewees to open up to them.
For example:
一般被访谈者认为需求分析者试图找到他们工作中的缺陷。使他们摆脱这种观点。可以讨论他们所熟悉的日常工作的过程。好的访谈者会让被访谈者作为主讲人。因此，需求分析人员应该寻找一些问题让被访谈者对他们开诚布公：
例如：
"What one change would
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