1. Executive Summary
1.概要介绍
Requirements elicitation （RE） has been identified as one of the improvement areas by the ABC Process Council， one of the triggers for this is the CSAT 2000 results. A team sponsored by CENA worked in this area and has come out with solution as follows：
需求捕获（RE）被ABC过程委员会确定为一个需要改进的领域，该委员会是2000 年CAST会议后为此建立的组织。CENA赞助一个团队在此领域开展工作，并已取得以下成果。
Highlights of the solution： Since there is no process as of date to carry out a RE assignment the group has come out with some process aids to strengthen the RE process. The process aids consists two documents namely RE Guidelines and RE Checklists.
解决方案集萃：完成一个项目的需求捕获任务，并没有一些特定的方法。这个组织总结出一些方法帮助更好得完成需求捕获过程。有两份文档介绍了这些方法：需求捕获指南和需求捕获检查列表。
The RE Guidelines document deal with the various challenges in a Requirements Elicitation engagement and how to mitigate these with a set of operating procedures. The document also discusses about the various Requirements Elicitation techniques recommended by the group. The group has also compiled a more than 100 items checklist called as RE Checklists to take care of the different aspects of Requirements Elicitation like Offsite Preparation， Onsite kick-off， Handling Meetings etc.
需求捕获指南指出了在需求捕获过程中可能面临的挑战，并建议了一些可操作的方法来战胜挑战。这份文档也介绍了该组织推荐的一些需求捕获技术。同时该组织汇编了超过100条的检查列表，称之为需求捕获检查表。该检查表关注于需求捕获的各个方面，象场外准备，现场启动以及操作会议等。
Benefits of the Solution：The following benefits are envisaged with the above mentioned solution：- Complete coverage of requirements with possible client sign-off - Reduced change in requirements in the further stages of the life cycle - Reduced defects due to Requirements - Higher Customer Satisfaction
解决方案优势：
上面提及的解决方案能带来如下利益；
客户缺席时，如何捕获完整的需求。